Privacy Policy

Last updated: 16.09.2025

At Pioneer Real Estate (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Pioneer Real Estate is a UK-focused, privately owned property company headquartered in London, operating across both commercial and residential real estate sectors.

Information we collect

We may collect and process the following types of personal data:

Identity Data: name, job title.
Contact Data: email address, telephone number, postal address.
Property & Enquiry Data: information relating to property enquiries, investments, or transactions.
Marketing Data: preferences for receiving updates, insights, or promotional communications.
Technical Data: IP address, browser type, device information, and website usage data.

How we use your information

To respond to enquiries and provide property-related services.
To manage relationships with investors, partners, and clients.
To send market insights, newsletters, or communications where you have opted in.
To improve our website, services, and asset management strategies.
To comply with legal and regulatory obligations.

Lawful basis for processing

Consent – where you have opted in to receive communications.
Contractual necessity – to manage property transactions or respond to enquiries.
Legal obligation – to comply with applicable laws and regulations.
Legitimate interests – to operate, grow, and manage our real estate business effectively.

Sharing your information

We do not sell your personal data. We may share your information with:

Professional advisers such as legal, tax, and accounting advisers.
Service providers and consultants supporting property management and asset operations.
IT and website service providers.
Regulatory authorities where required by law.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. Marketing data will be retained until you unsubscribe. Property and transactional records may be retained for statutory periods.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Access is limited to individuals who need the data for legitimate business purposes.

Your rights

The right to access your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your data, subject to legal requirements.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

Cookies & website use

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.

Contact us

Pioneer Real Estate
Headquarters: London, United Kingdom
Email: introductions@pioneer-re.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly: www.ico.org.uk.